FAQ

Q Are you manufacturer or trade company?

We are professional optical transmission product manufacturer in china.
Q Can you recommend some products that best meet my demands?

Yes, we can make solutions and configurations for you depending on your service requirements.
Q How can we pay?

We accept T/T, L/C and Paypal. Normally we suggest T/T.
Q When do you ship out the products? How? What's the shipping cost?

We ship out products 5-10 working days after receipt of payment.
We cooperate with forwarders and Express companies: FEDEX, TNT, DHL, UPS
The shipping cost depends on the weight and size. also, we support customer cooperate shipping agents.
Q What's your warranty and after-sale services?

Our products have 3-year warranty. Our technical team can help with the installation of equipment by remote assistance. Also, they might go to your country to help with technical problems if necessary.
Q Does SINTAI do OEM&ODM?

Yes. We accept OEM&ODM
Q What certificate SINTAI have?

We have passed ISO9001, CE, ROHS, and so on.
Q SINTAI OTNS8600 series support 1U, 2U, 5U?

Yes, our OTNS8600 series have 1U, 2U, 5U, 1U support 4 slots, 2U support 8 slots, 5U support 16 slots.
Q SINTAI only support WEB management ?

SENTAI support WEB, SNMP, B/S management
Q What services type SINTAI can do?

Sintai currently supports 1G, 10G, 25G, 40G, 100G, 200G, and 400G, and will develop to higher speeds such as 600G, 800G, 1.2T and so on.
Q If SINTAI can do CWDM service?

SENTAI support CWDM and DWDM service, it depends on customer project details.
Q What is longest distance SINTAI coherent solution can support?

SINTAI have 100G, 200G and 400G coherent solution. The 400G longest distance can be reached 450km, 200G is 1200km, 100G is 2000km.